Last Updated: 3 April 2025
Ace Video Services (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, acevideo.co.nz, or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us via phone, email, or through our website, we may collect your name, email address, phone number, and any other details you choose to provide (e.g., event details or media format types).
- Usage Data: We automatically collect certain information when you interact with our website, including your IP address, browser type, referring URLs, pages visited, and the date and time of access. This data helps us understand how visitors use our site and improve functionality.
- Cookies: Our website uses cookies and similar tracking technologies to enhance user experience and remember preferences. You can manage or disable cookies via your browser settings.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To Respond to Enquiries: We use your contact information to respond to questions, provide quotes, and assist with booking or project details.
- To Provide and Improve Services: Information helps us tailor AV services, media conversions, and installations to your needs.
- To Improve Our Website: Usage data helps us understand visitor behaviour and make informed improvements to site structure and performance.
- For Legal Obligations: We may use or disclose your information to comply with applicable laws, regulations, or legal requests.
3. Sharing Your Information
We do not sell your personal information. We may share your data only under the following circumstances:
- With Service Providers: We may share your information with trusted third parties who assist in operating our website or delivering services (e.g., IT support or payment processors).
- For Legal Reasons: If required by law or to protect our rights, we may disclose your information to authorities or legal counsel.
4. Protecting Your Information
We take reasonable steps to protect your personal data from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Withdraw Consent: You may withdraw consent for us to use your information by contacting us (note: this may impact our ability to provide services).
To exercise your rights, please contact us at acevideo@acevideo.co.nz.
6. Cookies and Tracking Technologies
Cookies help us remember your preferences and personalise your browsing experience. You may disable cookies in your browser at any time, though this may affect certain features of the site.
7. Links to Other Websites
Our website may contain links to external websites that are not controlled by us. We are not responsible for the content or privacy practices of these third-party sites. Please review their privacy policies independently.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Ace Video Services
Phone: 03 366 6886
Email: acevideo@acevideo.co.nz
Address: 188 Waltham Road, Sydenham, Christchurch 8023, New Zealand